Frequently Asked Questions
At OMIIYA, we want to make your shopping experience smooth and hassle-free. Below are some of the most frequently asked questions about our products, policies, and services.
How can we help?
About OMIIYA Products
What makes OMIIYA pillows different from regular pillows?
OMIIYA pillows are crafted from 100% natural latex, offering superior comfort, support, and durability. They are hypoallergenic, dust mite-resistant, and eco-friendly, making them perfect for a healthier sleep.
Are OMIIYA pillows safe for sensitive skin?
Yes! Our pillows are naturally hypoallergenic and free from synthetic chemicals, making them safe for sensitive skin and allergy sufferers.
Do OMIIYA pillows have a strong latex smell?
As our pillows are made from natural latex, they may have a mild, natural rubber scent when first opened. This will fade within a few days in a well-ventilated area.
How long do OMIIYA pillows last?
Natural latex pillows are incredibly durable and can last 5-10 years with proper care, unlike synthetic pillows that flatten within a year or two.
Care and Maintenance
How do I clean my OMIIYA pillow?
Natural latex pillows should not be machine-washed. Instead, spot-clean with mild soap and water. The pillow cover can be removed and washed separately.
Can I put my OMIIYA pillow in the sun to dry?
Direct sunlight can damage natural latex, so it’s best to air-dry your pillow in a shaded, well-ventilated area.
Do OMIIYA pillows need fluffing?
No, latex pillows naturally retain their shape and don’t require fluffing like traditional fiber pillows.
Ordering & Shipping
How do I place an order?
Simply browse our products, add them to your cart, and proceed to checkout. We accept multiple payment methods for your convenience.
What payment methods do you accept?
We accept major credit/debit cards, online banking, and e-wallet payments for secure transactions.
Do you offer international shipping?
Currently, we ship within Malaysia. For international shipping inquiries, please contact our support team.
How long does delivery take?
Standard shipping within Malaysia takes 3-5 business days. Delivery times may vary for rural areas.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking link via email or SMS.
Returns & Refunds
What is your return policy?
We offer a 7-day return policy for unused and unopened pillows. Due to hygiene reasons, used pillows cannot be returned.
What if my pillow arrives damaged?
If your product arrives damaged or defective, please contact us within 48 hours of receiving it. We will arrange for a replacement.
How do I request a refund?
Contact our customer service at info@lunaquin.com.my with your order details. Refunds are processed within 7-14 business days after approval.
Sustainability & Materials
Is natural latex environmentally friendly?
Yes! Natural latex is biodegradable, sustainable, and sourced from rubber trees without harming them. OMIIYA is committed to eco-friendly practices.
Are OMIIYA pillows recyclable?
Absolutely! Since our pillows are made from 100% natural latex, they can be composted or recycled at textile recycling centers.
Contact Us
At OMIIYA, we value every customer and are dedicated to providing exceptional service. Whether you have questions about our products, need help with your order, or want to learn more about us, we’re just a message away.